Symposium - The E Myth Veterinarian

The EMyth Veterinarian--Working ON your practice not just IN your practice.  
Most veterinary practices are in one state of chaos or another. We all know that the veterinary practice is a complex organism with lots of moving parts.  What can be done to simplify things and get control of the chaos? Systems, Processes, and Checklists!!  This interactive lecture/workshop will apply the principles originally written about by Michael Gerber in The EMyth Veterinarian.  The discussion/workshop will include ideas on creating a vision, org charts, standard operating procedures, and using Benchmarks to monitor your success, among other topics. ADVANCE REGISTRATION REQUIRED FOR WORKSHOP. Limit 70

Team-Based Healthcare Delivery
Teamwork makes the dream work.  Veterinary practice is a team sport. Everybody has to know their roles and responsibilities.  By creating zones within your practice and accountabilities within those zones, you can start to release the outcomes to the team.  Hiring correctly, training correctly, delegating and communicating continuously helps to ensure that the ball doesn’t drop. Focusing on optimal outcomes and processes is a necessity.  To be successful, you need the right people on the boat in the right seats rowing in synchrony.  Learn how to get your practice to be a championship team. 

Client Service is the New Marketing
Your phone isn’t ringing and your front door isn’t swinging, so you send out some more coupons, offer more discounts, or supplement your SEO.  Have you considered that the reason your business is a bust is due to what you ARE doing versus what you AREN’T doing?  If you want to get your door swinging you need to wow your clients and let them be your marketing. The client experience and service is what differentiates the major brands. What is your client service like?  Learn how to take you client service to the next level.

Have You Called Your Practice Recently?
The telephone is the lifeline to your practice. Have you called your practice and listened to how calls are being handled? How professional is your practice being portrayed?  Is your client service staff a barrier to your success?  Scripts, communication training, and staff accountability are just a part of what is needed for a great client experience.